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Shipping policy

How we ship our products:

 

 

We ship PLASTIC FREE. It is quite challenging to do so but we are doing it. We use 100% compostable mailers or boxes to ship our products. Our labels are made of paper and it will smudge in transit - especially since our bars are HANDMADE.  The bars attract moisture and may cause it to sweat especially in transit.  This should not be a cause of worry as this is expected.  We recommend that you remove the wrapper upon receipt of the bars to air dry before storing. 

 

 

Metro Manila - Please give us 7 working days to pack and ship orders once payment is made EXCEPT on SALE and PEAK dates as this will vary depending on manpower and production capacity.

 

 

Provinces - we only use LBC since they're the only ones that offers the mini box shipping. Their lead time varies between 3 to 14 days depending on where you are. You will be given a tracking number - for concerns please connect with them directly. We will assist you in tracking but we are not responsible for delivery delays.

 

 

FOR PROVINCIAL ADDRESS - We strongly recommend that you place your orders at our Lazada or Shopee Official stores to save on shipping fees.

 

 

International Shipping - we use FedEx for shipping outside the Philippines.  You will be given a tracking number - for concerns please connect with them directly. We will assist you in tracking but we are not responsible for delivery delays.

 

 

For questions and concerns please email us at :  customercare@theecoshift.online

 

 

Please check you spam folder for confirmation and shipping updates.

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