Refund policy

 

Refund policy version 2021

 

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned this includes gift cards and used / opened products. 

 

To complete your return, we require a receipt or proof of purchase. 

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@theecoshift.online

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@theecoshift.online

 and send your item to: 2612 Tower 1 Avida Towers San Lorenzo , Chino Roces Avenue, 1231 Makati City , Philippines. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Lacking / Missing Items

If you received a parcel that is lacking or missing in items, the following will be followed:

Metro Manila - lacking item/s will be sent to customer free of shipping fee

Provinces-  lacking item/s will be refunded

 

Shipping 

To return your product, you should mail your product to: 2612 Tower 1 Avida Towers San Lorenzo , Chino Roces Avenue, 1231 Makati City , Philippines. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over 1500 pesos, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.