Refund policy

Return & Refund Policy

We want you to love your shift. If something isn’t right, here’s how we’ll make it right.

Damaged, defective or missing items
If your order arrives damaged, defective or missing an item, message us within 48 hours of delivery. Send a photo or unboxing video to customercare@theecoshift.online.

  • Damaged or defective items: we’ll replace them at no cost to you.
  • Missing items, Metro Manila: we’ll send them to you with free shipping.
  • Missing items, provinces: we’ll refund the missing items.

This applies to all items, including sale items.

Change-of-mind returns
You can return items within 30 days of delivery, as long as they are:

  • unused and unopened
  • in their original packaging
  • sent back with a receipt or proof of purchase (your order number is enough)

Items that can’t be returned:

  • opened or used products (for hygiene reasons)
  • gift cards
  • sale items, unless they are damaged or defective

How to return an item

  1. Email customercare@theecoshift.online with your order number and the item(s) you’re returning.
  2. Once we approve it, send the item to:
    Three Women Commercial Corporation
    Prudence Square, 2942 Del Pilar St., Brgy. Bangkal, Makati City, Philippines
  3. For change-of-mind returns, you pay the return shipping, and it isn’t refundable. For items worth over ₱1,500, we recommend a trackable courier, because we can’t be responsible for parcels lost on the way to us.

Refunds
Once we receive and inspect your return, we’ll email you to tell you whether your refund is approved. Approved refunds go back to your original payment method within 7–10 working days.

Late or missing refunds
If your refund hasn’t arrived, first check with your bank, card provider or e-wallet, because postings can take a few days. If it still hasn’t arrived, email us at customercare@theecoshift.online and we’ll sort it out.

Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for its value. Otherwise, the refund goes to the person who placed the order.

Questions?
Email customercare@theecoshift.online or call/text 0995 938 2955.

The Eco Shift® is a brand of Three Women Commercial Corporation, Makati City, Philippines.